Refund policy

14-day money-back guarantee

If Begin Again is not right for you, request a refund within 14 days of your purchase. This voluntary guarantee applies even if you have already downloaded or listened to the content. No explanation is required.

How to request a refund

Once Paddle checkout is enabled, billing and refund requests can be submitted through Paddle buyer support or the support link in your purchase receipt. Include the email address used at checkout and your order or transaction reference. You can also contact our product support using the contact details published on this website.

How refunds are processed

For purchases made through Paddle, Paddle acts as the merchant of record and processes approved refunds back to the original payment method. The time it takes for the refund to appear depends on your payment provider. Access to the purchased content ends when a full refund is issued.

Your statutory rights

This guarantee does not limit any mandatory consumer rights, including rights relating to defective or misdescribed digital content. Where EU or UK law applies, a statutory withdrawal period may apply. For immediately supplied digital content, the statutory right to withdraw can end only where the legally required express consent and acknowledgement have been obtained. Immediate access alone does not waive that right, and it does not remove our voluntary 14-day guarantee.